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Is the operating system (OS) for your computer or device up to date? Most problems arise when users are running apps, such as Zoom, on an older OS that may lack required security features.

Have you set up or reactivated your MyLMU account? Are you able to login and access the tools you need without difficulty?.

First and foremost, is your contact information (most notably your email address) listed correctly? You can confirm this through your registration confirmation (if you registered online) or your student record in MyLMU.

The better prepared we are, the more familiar we are with tools we are using, the easier it will be to resolve issues when they arise.

Online learning requires all of us to be proactive in tending to our technology needs. Properly Prepareīefore you begin your course or program at the Center, it is recommended that you take some time to survey the tools you are using.

Contact information is listed at the bottom of this page. LMU provides around the clock Tech Support, and our help desk colleagues will do their best to support you when you hit a wall with your technology. The trick is to be prepared – take some time to review your technology needs before your course begins, and know when and how to contact Tech Support when problems arise. computers, tablets, video cameras, microphones), any number of issues can arise. In a sea of computer applications (apps) and learning platforms, as well as hardware options (e.g. Technology can be frustrating, especially in online learning.